The Citadel Ombudspersons
In addition to providing procedures for formal complaints, The Citadel has designated and trained two members of the faculty and a member of the staff to serve as campus ombudspersons. Answering directly to the President, they are neutral parties who help Citadel cadets, Citadel Graduate College students, parents of cadets and students, faculty, and staff resolve disputes and concerns informally and confidentially. Available 24 hours per day, 7 days a week, the ombudspersons address issues such as workplace concerns and mistreatment, learning environment mistreatment, sexual harassment or peer harassment, hazing, discrimination, informal advice, and informational items. The names, office numbers, and telephone numbers of the ombudspersons are published at: https://www.citadel.edu/root/ombudsperson.
Fraud, Waste & Abuse and Compliance Hotline
The Office of Institutional Compliance (OIC) receives reports from a third-party campus Hotline called EthicsPoint for campus allegations of Fraud, Waste & Abuse and Compliance. The information from EthicsPoint is sent to OIC on a completely confidential and anonymous basis, if you choose. Your comments will be received and addressed by OIC (843-953-2667) or the Internal Auditor (843-953-5118). To make a report, you can call toll free to (855) 280-8357 or through the following link: https://secure.ethicspoint.com/domain/media/en/gui/38738/index.html
Commission on Higher Education (CHE) Student Complaints
The South Carolina Commission on Higher Education maintains a website for student complaint procedures and form. The site can be accessed through the following link: https://www.che.sc.gov/CHE_Docs/academicaffairs/SARA/ComplaintForm.pdf
Complaint Log for Written Student Complaints (Faculty and Staff Use Only)
The Citadel maintains an automated Student Complaint log, which documents students’ complaints in the institution’s Office of Institutional Compliance. The log asks Deans, Department Chairs, and Directors in every office on campus to log the date of the complaint, a description of the complaint, date of response, responder, and a description of how the complaint was resolved according to Citadel policy. Students should not use this form for making complaints.