How can I reset my account passwords?
You can reset your Lesesne Gateway, Canvas, and Gmail password here –
RESET YOUR PASSWORD (passwordreset.citadel.edu)
You are not enrolled in the password manager, please visit the ITS Help Center in Bond Hall, Room 253 or call us at 953-HELP to reset your account passwords.
How do you request a new faculty / staff email account?
You can request a new account by filling out the form located here (Account Request Form).
Why don’t all usernames begin with first name or last name?
For various reasons, not all usernames are generated the same way. The format for username may begin with the first or last name or your initials followed by numbers. The username must be a unique identifier to ensure information for each person is secure.
Why do I need to know my Campus Wide ID or CWID?
Development is underway to integrate many ancillary systems with our new Enterprise Information System. The campus wide ID is a unique, numeric identifier that is being used by various systems to bridge your information from one system to another. Some systems require you to input your CWID (sometimes called ‘see-wid’) number. This number can be found on your Campus Wide ID Card.
I have to remember my passwords…how can I manage this well?
Establish a strong 12 character password using the password guidelines recommended for Lesesne Gateway. It requires passwords to have strict parameters to help you select a safe password. If you modify your other passwords to match it, you’ll have fewer to remember. Do not store passwords in places that are easy for others to find.
Always remember to logout completely and shut-down computers you use in public areas such as computer labs on campus before you leave the room to protect your personal information.
If you are leaving the vicinity of your computer while it is logged in at your desk, you can press the Windows key simultaneously with the letter “L” to quickly lock it temporarily; then enter your Citadel network/Lesesne Gateway credentials when you return to unlock it.
How long do I get to keep my Citadel email account?
The Citadel provides email accounts to active students, faculty, and staff.
Students who graduate are allowed to keep their accounts indefinitely. If the account is inactive for two years after graduation the account will be disabled. Students that have their accounts disabled and have graduated can request email reactivation at any time. Students who become inactive before graduating will have their accounts disabled, they can request that the account be enabled upon returning as a student.
Faculty members who separate from The Citadel will have their accounts disabled on their separation date. Extensions of up to 30 days can be made at the discretion of the Human Recourses Department and the CIO.
Faculty members who are granted Emeritus status will retain their email accounts. If the account is inactive for two years the account will be disabled. The Emeritus Faculty member can request that it be reactivated at any time.
Staff members who separate from The Citadel will have their accounts disabled on their separation date. Extensions of up to 30 days can be made at the discretion of the Human Recourses Department and the CIO