What is the recommended browser for Canvas?
Chrome and Firefox are the recommended browsers with Canvas. Canvas supports the last two versions of browser releases. We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.
I forgot my password or am having trouble logging in. Who do I contact?
The Help Desk can reset or unlock your password. They can be reached by phone at (843) 953-HELP(4357). You can also submit a hotline ticket through Lesesne Gateway or click here.
How do I upload or create content (videos, files, etc.) into my Canvas course?
Content can be added to content pages as well as assignments and discussions.
Why can’t the students see the content I created?
As you create content, you will need to select the option to PUBLISH the content to make it visible to the students. If students do not see your content, click the PUBLISH icon at the end of the content title.
Why won’t my videos upload?
First, check the video length and file format. If your video is longer than 15 minutes, consider breaking it up into shorter videos. We also have additional tips available in the Citadel Online Faculty Resources.
Who do I contact for Canvas support?
If you need assistance with adding content, assignments, or tests into Canvas or troubleshooting student issues, please contact CEITL & DE at email@example.com. Canvas technicians are also available for 24/7 support via chat or telephone. Contact information for the chat feature is available in the HELP menu within Canvas.
Who do students contact for Canvas support?
Students contact their instructor regarding course content and submissions. Other assistance is provided through the office of CEITL & DE and can be contacted at firstname.lastname@example.org. Canvas technicians are also available for 24/7 support via chat or telephone. Contact information for the chat feature is available in the HELP menu within Canvas.
How do I log in to Zoom?
Visit the Faculty Zoom page on our website for Zoom login instructions.
How do I use Zoom within my Canvas course?
For help with using Zoom within Canvas, please see the “Using Zoom in Canvas” video within the Canvas course Citadel Online Faculty Resources.